Refund Policy

Returns

Our policy lasts 3 days. If 3 days have passed since your purchase, unfortunately, we can't offer you a refund or exchange. To be eligible for a return, your item must be unused and in its original packaging.

Non-returnable items

Gift cards, hair accessories, hair tools & appliances.

Proof of Purchase

To complete your return, we require a receipt or proof of purchase.

Refunds

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.

Late or Missing Refunds

If you haven’t received a refund yet, please check with your bank and credit card company. If issues persist, contact us at [email protected].

Sale Items

Only regular priced items may be refunded; sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at [email protected].